Terms and Conditions – Falcon IT

Falcon IT

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Terms and Conditions

Last updated: May 24, 2025

Online version: https://www.falconit.net/terms

1. Acceptance of Terms

By accessing or using the website www.falconit.net (the “Website”), our customer portal, SMS/text messaging services, or any IT services provided by Falcon IT (“we,” “us,” or “our”), a trade name of Menozzi Technology Group, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use our Website or services.

2. Scope of Services

Falcon IT provides IT support, computer repair, network management, and related services, including:

  • Hardware and software diagnostics and repairs
  • Customer support via phone, email, SMS, and our online portal
  • Website hosting and maintenance for falconit.net and menozzi.tech

All services are subject to availability and may require a signed service agreement for specific engagements.

3. Eligibility

You must be at least 18 years old to use our Website or services. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into a binding agreement.

4. Account Registration

To access certain services, such as our customer portal, you may need to create an account. You agree to:

  • Provide accurate and complete information during registration
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use at support@falconit.net

We reserve the right to suspend or terminate accounts for inaccurate or fraudulent information.

5. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Falcon IT and Menozzi IT Solutions, trade names of Menozzi Technology Group. This includes SMS messages for:

  • Appointment scheduling and reminders
  • Service status updates (e.g., “Your replacement part has arrived”)
  • Portal notifications (e.g., password resets, account alerts)
  • Billing and invoice notifications (e.g., “Invoice #12345 is available”)

Message frequency varies. Message and data rates may apply. See our Privacy Policy for details on data handling. Message HELP for help. Reply STOP to any message to opt out. For assistance, visit www.menozzi.tech or contact support@falconit.net.

6. Payment Terms

Payments for services are due as outlined in your invoice or service agreement. Key terms include:

  • Invoicing: Invoices are issued via email or the customer portal.
  • Payment Methods: We accept credit/debit cards, ACH transfers, and other methods specified in your agreement.
  • Late Payments: Overdue balances may incur a 1.5% monthly late fee or the maximum allowed by law.
  • Refunds: Refunds are issued at our discretion, typically within 30 days of service cancellation, if applicable.

7. Intellectual Property

All content on the Website, including text, logos, and software, is owned by or licensed to Menozzi Technology Group. You may not reproduce, distribute, or modify this content without prior written consent, except for personal, non-commercial use.

8. User Conduct

You agree not to:

  • Use the Website or services for unlawful purposes
  • Attempt to access unauthorized systems or data
  • Interfere with the Website’s functionality (e.g., via malware or DDoS attacks)
  • Submit false or misleading information

Violations may result in account suspension or legal action.

9. Limitation of Liability

To the fullest extent permitted by law, Falcon IT and Menozzi Technology Group shall not be liable for:

  • Indirect, incidental, or consequential damages arising from your use of our Website or services
  • Data loss or corruption during repairs, unless caused by our gross negligence
  • Service interruptions due to third-party providers (e.g., internet or hosting services)

Our total liability shall not exceed the amount paid for the service in question.

10. Indemnification

You agree to indemnify and hold harmless Falcon IT, Menozzi Technology Group, and our affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of our services.

11. Termination

We may terminate or suspend your access to our Website or services if you:

  • Violate these Terms
  • Fail to make timely payments
  • Engage in fraudulent or illegal activities

You may terminate your account by contacting support@falconit.net. Upon termination, any outstanding balances remain due.

12. Governing Law

These Terms are governed by the laws of the State of Colorado, USA. Any disputes shall be resolved in the state or federal courts located in El Paso County, Colorado.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted here with a revised “Last updated” date and a notice on our homepage. Continued use of our Website or services constitutes acceptance of the updated Terms.

14. Contact Information

For questions or concerns about these Terms, please contact:

  • Email: support@falconit.net
  • Phone: (719) 345-1888
  • Address:
    Falcon IT
    10929 Greenbelt Drive
    Peyton, CO 80831
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