Protecting Your Personal Information

Privacy Policy

Our privacy policy outlines how we collect, use, and safeguard your personal information to ensure your privacy and security are maintained at all times.







* {
box-sizing: border-box;
margin: 0;
padding: 0;
color: inherit;
}

body {
font-family: ‘Roboto’, -apple-system, BlinkMacSystemFont, ‘Segoe UI’, sans-serif;
font-size: 0.95rem; /* ~13pt */
line-height: 1.6;
color: var(–text-color);
background-color: var(–background-color);
margin: 0;
padding: 0;
}

.container {
max-width: 960px;
margin: 0 auto;
padding: 1.5rem;
background: #fff;
border-radius: 6px;
box-shadow: var(–shadow);
}

header {
background: var(–primary-color);
color: #fff;
padding: 1rem 0;
position: sticky;
top: 0;
z-index: 1000;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
}

header .header-content {
max-width: 960px;
margin: 0 auto;
padding: 0 1.5rem;
display: flex;
justify-content: space-between;
align-items: center;
}

header h1 {
font-size: 1.1rem; /* ~14pt */
font-weight: 500;
margin: 0;
color: #fff;
}

header a {
color: #fff;
font-size: 0.9rem; /* ~12pt */
text-decoration: none;
transition: opacity 0.2s ease;
}

header a:hover {
opacity: 0.85;
}

main h1 {
font-size: 1.3rem; /* ~14pt */
color: var(–primary-color);
border-bottom: 2px solid var(–primary-color);
padding-bottom: 0.5rem;
margin-bottom: 1.5rem;
font-weight: 500;
}

h4 {
font-size: 1.1rem; /* ~14pt */
color: var(–primary-color);
margin: 2rem 0 0.75rem;
font-weight: 500;
}

h5 {
font-size: 0.95rem; /* ~13pt */
color: var(–text-color);
margin: 1.25rem 0 0.5rem;
font-weight: 500;
}

p {
font-size: 0.95rem; /* ~13pt */
margin-bottom: 0.75rem;
}

ul {
list-style: none;
padding-left: 1.5rem;
margin-bottom: 1rem;
}

ul li {
font-size: 0.95rem; /* ~13pt */
position: relative;
padding-left: 1.25rem;
margin-bottom: 0.5rem;
}

ul li:before {
content: ‘•’;
position: absolute;
left: 0;
color: var(–primary-color);
font-size: 1.2rem;
line-height: 1.6;
}

ul ul {
padding-left: 2rem;
margin-bottom: 0;
}

ul ul li:before {
content: ‘◦’;
font-size: 1rem;
color: var(–primary-color);
}

a {
color: var(–primary-color);
text-decoration: none;
transition: color 0.2s ease;
}

a:hover {
color: #005bb5;
text-decoration: underline;
}

.last-updated {
font-style: italic;
color: var(–secondary-color);
font-size: 0.9rem; /* ~12pt */
margin-bottom: 1rem;
}

.pro-tip {
background: var(–accent-color);
padding: 1rem;
border-radius: 6px;
margin: 1.5rem 0;
font-size: 0.9rem; /* ~12pt */
box-shadow: var(–shadow);
}

footer {
background: var(–primary-color);
color: #fff;
padding: 1.5rem 0;
margin-top: 2rem;
}

footer .footer-content {
max-width: 960px;
margin: 0 auto;
padding: 0 1.5rem;
text-align: center;
}

footer p {
font-size: 0.9rem; /* ~12pt */
margin-bottom: 0.5rem;
}

footer a {
color: #fff;
text-decoration: underline;
}

footer a:hover {
opacity: 0.85;
}

.back-to-top {
position: fixed;
bottom: 1.5rem;
right: 1.5rem;
background: var(–primary-color);
color: #fff;
padding: 0.5rem 0.75rem;
border-radius: 50%;
text-decoration: none;
font-size: 0.9rem; /* ~12pt */
box-shadow: var(–shadow);
display: none;
transition: opacity 0.2s ease;
}

.back-to-top:hover {
opacity: 0.9;
}

.back-to-top.visible {
display: block;
}

@media (max-width: 768px) {
.container {
padding: 1rem;
}

main h1 {
font-size: 1.2rem;
}

h4 {
font-size: 1rem;
}

h5, p, ul li {
font-size: 0.9rem;
}

header h1 {
font-size: 1rem;
}

.back-to-top {
bottom: 1rem;
right: 1rem;
padding: 0.4rem 0.6rem;
}
}

@media (max-width: 480px) {
header .header-content {
flex-direction: column;
gap: 0.5rem;
}

main h1 {
font-size: 1.1rem;
}

h4 {
font-size: 0.95rem;
}
}

 

Falcon IT

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Privacy Policy

Last updated: May 24, 2025

Online version: https://www.falconit.net/privacy-policy

1. Introduction & Scope

Falcon IT (“we,” “us,” or “our”), a trade name of Menozzi Technology Group, respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to information we collect:

  • On our websites (www.falconit.net, menozzi.tech) and subdomains
  • Through our customer portal and web forms
  • Via our SMS/text messaging service
  • When you interact with us by phone or email
  • During the provision of IT services and support

By using our Website or opting into SMS notifications, you agree to the terms of this Policy. Falcon IT and Menozzi IT Solutions are trade names of Menozzi Technology Group, a Colorado-based S-Corporation, which operates all services and data collection described herein.

2. Information We Collect

Contact Information
  • Full name, mailing address, email address, mobile phone number
  • Portal account credentials (username, securely hashed password)
Transactional & Service Data
  • Repair ticket history, diagnostic notes, parts ordered, service dates, billing/invoice records
Technical & Usage Data
  • IP addresses, device identifiers (e.g., browser fingerprint), operating system, pages visited, referral URLs, clickstream data
SMS Consent & Delivery Logs
  • Opt-in timestamps, opt-out requests, message content logs, delivery confirmations, carrier response codes
Cookies & Tracking Technologies
  • First- and third-party cookies, web beacons, analytics scripts (e.g., Google Analytics)

3. How We Collect Information

  • Directly From You: When you submit contact or service forms, register for a portal account, or opt into SMS notifications
  • Automatically: Through cookies and similar technologies when you browse our Website
  • Third-Party Providers: From payment processors, hosting providers, SMS gateways, and analytics vendors to facilitate services and analytics

4. How We Use Your Information

  • Deliver Services: Schedule repairs, manage tickets, issue invoices, provide customer support
  • Communicate: Send appointment reminders, service updates, portal notifications, and billing alerts via email and SMS
  • Improve & Personalize: Tailor website content, recommend services, optimize marketing
  • Security & Compliance: Prevent fraud, enforce terms, comply with legal obligations (e.g., tax reporting)

5. Information Sharing

We do not sell or rent your personal information. We share data only with:

  • Service Providers: Under strict confidentiality agreements, with:
    • SMS gateways (to deliver texts)
    • Payment processors (to handle payments)
    • Hosting and IT infrastructure vendors
    • Analytics tools (for anonymized insights)
  • Legal Authorities: To comply with subpoenas, court orders, or governmental requests
  • Business Transfers: In mergers or acquisitions, with the acquiring entity bound by this Policy

SMS consent is not shared with third parties or affiliates for marketing purposes.

6. SMS/Text Messaging

By opting into SMS, you consent to receive messages from Falcon IT and Menozzi IT Solutions, including:

  • Appointment scheduling and reminders (e.g., “Your tech visit is tomorrow at 10 AM”)
  • Service status updates (e.g., “Your replacement part has arrived”)
  • Portal notifications (e.g., password resets, account alerts)
  • Billing and invoice notifications (e.g., “Invoice #12345 is available”)

Message frequency varies (typically 1–7 messages per month). Message and data rates may apply. Reply STOP to opt out of marketing messages; essential service alerts may continue. Message HELP for assistance or visit www.menozzi.tech. See our Terms and Conditions for additional SMS terms.

7. Cookies & Tracking

  • We use cookies for site functionality, performance, and marketing
  • Manage preferences via browser settings or our cookie-consent banner
  • Targeted ads may be displayed with your consent

8. Data Security

  • Encryption: TLS/SSL for data in transit, AES-256 for data at rest
  • Access Controls: Role-based access, least-privilege principles
  • Monitoring: Regular vulnerability scans, penetration tests
  • No system is 100% secure; use strong passwords and enable two-factor authentication

9. Data Retention & Deletion

  • Retention: Data is kept as needed for services, legal obligations (e.g., seven years for tax records), or dispute resolution
  • Deletion: Request deletion (where not legally required) at privacy@falconit.net; identity verification required

10. International Transfers

Data transferred outside the U.S. uses standard contractual clauses for protection.

11. Children’s Privacy

Our services are not for children under 16. We do not knowingly collect minors’ data and will delete it if discovered.

12. Your Rights

  • Access: Request a copy of your data
  • Rectification: Correct inaccurate data
  • Erasure: Delete data (subject to legal retention)
  • Restriction: Limit processing in certain cases
  • Portability: Receive data in a machine-readable format
  • Withdraw Consent: Opt out of SMS via STOP

Exercise rights by emailing privacy@falconit.net or calling (719) 345-1888.

13. Changes to This Policy

Updates will be posted here with a revised “Last updated” date and a homepage notice. Review periodically.

14. Contact Information

For questions or requests, contact:

  • Email: privacy@falconit.net
  • Phone: (719) 345-1888
  • Address:
    Falcon IT
    10929 Greenbelt Drive
    Peyton, CO 80831

 

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